(BNP) - As of March 2, 2026, Bac Ninh province achieved 95.73/100 points, ranking 4th out of 34 provinces and cities nationwide in the set of indicators for directing, managing, and evaluating the quality of service to citizens and businesses in implementing administrative procedures and public services in real time on the electronic environment.
Illustrative photo.
This result represented a 22-rank increase compared to January 2026 (from 26th to 4th place), placing Bac Ninh province among the top 5 localities nationwide.
Many indicators achieves perfect scores
February 2026 coincided with the 9-day Lunar New Year holiday, resulting in reduced actual working hours compared to other months. However, departments, agencies, and commune-level People's Committees maintained the progress of processing applications, promoting digitalization and online payments.
The total score for February increased by 5.41 points compared to the previous month (from 90.32 to 95.73 points). The last week of the month saw a significant increase of 3.45 points, thanks to the Online Payment index reaching the maximum score of 10/10.
Out of 6 component indicators, Bac Ninh province achieved 100% in 3 indicators: Transparency; Online payment; and Satisfaction level.
The progress of resolution reached 97.5%; document digitization reached 91.9% (an increase of 1.47 points); and online public services reached 83.3%, but still needed further improvement.
Notably, the percentage of communes and wards achieving 90 points or more increased from 42% to 97%; the percentage of departments and agencies achieving 90 points or more increased from 46% to 84.6%.
11 out of 13 departments and agencies achieves over 90 points
The average score for departments and agencies was 90.62 points, an increase of 2.53 points compared to January.
Leading the way was the Department of Ethnic Minorities and Religions with 95 points, an increase of 4 points, moving from 6th to 1st place. The Department of Agriculture and Environment saw the strongest increase (+7.49 points), moving from 12th to 9th place. The Department of Internal Affairs increased by 5.87 points, completely overcoming the limitations in the transparency index.
In the group requiring attention, the Department of Finance scored 89.08 points, failing to surpass the 90-point threshold due to its Online Payment index only reaching 70%. The Department of Construction continued to rank last with 69.25 points; the main reason being that the systems of the ministries and agencies had not yet synchronized data with the National Public Service Portal, resulting in a Transparency index of almost zero.
98% of communes and wards achieve score over 90 points
Throughout the province, 97 out of 99 communes and wards scored over 90 points, with an average score of 93.17 points (an increase of 4.07 points compared to the previous month).
Son Hai commune showed the strongest breakthrough, increasing by 14.59 points, rising from 95th to first place in the province with 95.49 points. Many other localities also climbed dozens of ranks, demonstrating clear progress in implementation.
However, some units still needed to focus on improvement, especially Phu Khe ward and Lien Bao commune - units having consistently been at the bottom of the rankings for many weeks, mainly due to low rates of online payments and document digitization.
Focus on resolving system bottlenecks
The Provincial People's Committee had determined that the implementation of centralized information systems by central ministries and agencies along vertical lines had created difficulties in monitoring and urging progress due to the lack of full access rights.
In March 2026, Bac Ninh province would continue to strictly implement the directives of the Chairman of the Provincial People's Committee, striving to ensure that no applications were overdue; the rate of online applications would reach 95%, online payments would be 80% or higher; and 100% of applications would be digitized and deliver results electronically.
The Provincial Public Administration Service Center was tasked with continuing to coordinate with central agencies to resolve difficulties, provide direct support to units still facing challenges, and prepare the technical infrastructure for connecting surveillance cameras at the commune-level one-stop service centers according to the plan./.
